State Farm® Insurance Agent Brett Gale

"Shannon was such a huge help. What a difference it makes to sit with a real person who is so knowledgeable and thoughtful and can walk you through the process. Forget hanging on the phone for hours and hours. There are real people right here in Lyndonville! She knows everything!! We are finished and it was fun and easy. Highly recommend!!!!"

"I am 70 years old and the medical insurance industry is inscrutable. Having moved to Caledonia county recently, i found out that my Medicare Advantage plan was no longer available, apparently because I moved to Caledonia county recently. So yeah- welcome to Health Care in America. But, being 70 years old, I decided to contact the NEK Council on aging, (fantastic group! If you are 65 or older, don't leave home without them!) and after about 30 minutes with Andrea , it was pretty apparent that the State Farm Medicare Supplemental plan was what I was gonna go with. (I believe my choices were between State Farm, General Mills and Hasbro) So, being less than 10 miles from Lyndonville, where Brett Gale Insurance, the local State Farm agent was located, and it being a lovely windy rainy still-not-yet winter day in the Northeast Kingdom, I figured I would drop in unannounced and see whether I could wrap up this whole thing without an additional hundred trips to random places, which is basically what the motto of the Northeast Kingdom should be- "Welcome to Vermont! We have everything you need in Littleton, New Hampshire Beinvenue Au!." I walked into the Agency office and was immediately greeted by a lovely young woman who seemed genuinely interested in helping me. I explained what I needed and Shannon Goodine stepped me through the process of signing up for Medicare Supplemental. Now she is, to my eye, about sixteen years old, (lovely girl) so I have no idea how she knows what someone my age needs for insurance, but she is seriously wise beyond her years. She was helpful, knowledgeable and kind, and explained everything that needed to be explained. More importantly, she put up with a 70 year old who truly was out of his depth in this field. (and the red hair....) I am quickly discovering that business in Vermont is different from business in Connecticut, where I come from. People are kinder, more patient and genuinely try to help, and Shannon epitomized that. I was there for maybe an entire 30 minutes and when I left, I felt that she had comfortably slayed my Medicare dragons for the upcoming year. (and I had a new mouse pad and an ice scraper! State Farm swag!) Shannon was great and I could not be happier. I highly recommend her, at least in the field of dealing with cranky, worried old men and health insurance. I suppose she could be awful at auto insurance, but frankly, I would be willing to give her a shot. In all seriousness, I want to thank Shannon for making what could have been a bureaucratic nightmare into a stunningly efficient and astonishingly pleasant experience. Thank you, redhead Jake from State Farm."

"She was amazing!! Answered all my questions, made sure I received all of the available discounts!! Couldn't be happier!!"

"Shannon is amazing to work with! She responds in a timely manner and is so patient when she answers questions. :) wouldn’t want to work with anyone else!"

"Shannon was so helpful with my quote and really broke the coverages down."

"A great group to do business with helping us with all our coverage Very friendly and knowledgeable staff who have saved us $$ over the years in reviewing and updating our coverage Always a pleasure to talk with and would highly recommend"

"Dianne was very helpful and a pleasure to work with."

"Diane Roy at the Lyndonville State Farm continues to excel at serving our insurance needs in Vermont."

"Diane Roy is very helpful!"

"We are recent customers of State Farm and the difference between what we have had before and this agency is night and day. Diane, and everyone at this agency has made the transition from the old to the new seamless. The added benefit is they are local, no more spending hours on phone trees trying to get answers. Thank you!"

"Both Diane and Brett are so easy to work with. When I call I don't have to wait on the phone for more than a minute to be able to speak to someone who is clear, concise, articulate, and knowledgeable. I highly recommend using State farm insurance out of st. Johnsbury, Vermont."

"What a great team. Always so helpful, friendly and timely with whatever we need!"

"Shannon is amazing and very helpful when I reached out to get car insurance! Love the service at State Farm :)"

"Diane Roy at Brett Gale Insurance helped me out and awesome to deal with!!!"

"I recently hit a moose and my car was totalled and I was hurt. I drove all the way to lyndonville to sign over the title to make sure it was done right in front of the agent. The agent gave me bad information and I didn't add Jr to my signature as I NEVER use it. State farm cancelled payment on my settlement check because it didn't say Jr. So I am still home with no car and no money hurt . I'm unable to go to medical appointments and they promised to overnight me a check I'm still waiting for.. Their incompetence is costing me money and work on top of it.... I am not renewing my homeowners policy or the car and truck I have insured with them. I have a perfect driving record. No DUI 's ever. No judgements , adjunctions, accidents or suspensions. I am looking for a new company and new agents.."

"As usual, Diane and Chelsea are top notch and will take all the time you need and answer all questions asked. My thanks goes out to both for their patience and understanding. They are only a phone call away."

"Dianne understood the problem I was having, and it was resolved quickly. It was a pleasure to speak with her. She is the consummate professional."

"Diane was extremely helpful and pleasant to talk with!"

"I would personally like to thank Diane Roy @ Brett Gale Insurance-StateFarm for her outstanding service. I had the pleasure of working with her over the past two days, and I couldn’t be more impressed with the level of service and attention to detail she provided. She spent nearly three hours with me yesterday reviewing and quoting four different policies, and then assisted me in enrolling in 3 of the 4. Today, she dedicated additional time to add a 4th policy, consolidate all of my policies, and organize copies of my appraisals. Her professionalism, thoroughness, and patience made the entire process seamless. I truly appreciate the time and effort she invested to ensure everything was handled properly. I initially went into the office for quotes on my home & auto & ended up switching from my insurance company that I had for over 40 yrs to StateFarm."

"Diane Roy was courteous, prompt, and very helpful with my auto insurance. Thank you!"

"The staff at Brett Gale insurance-State Farm are awesome. Very detailed, punctual, professional and eager to help with all insurance needs. Highly recommend to anyone that wants to switch insurance companies."

"I love State Farm Insurance! I usually work with Diane and she is always friendly and very helpful."

"Diane was super helpful and a delight. Thank you for your guidance."

"A huge thank you to Shannon for her outstanding service: She made bundling my home & auto such an easy process. Professional, knowledgeable, patient, and kind. Thank you!"

"Diane was awesome, attentive and very helpful. She sealed the deal for us choosing State Farm!"