State Farm® Insurance Agent Brett Gale

"Diane Roy was very helpful"

"Arrived at office just before closing Friday afternoon to obtain a C.O.I. for two of my customers. Diane said she would try to get them sent that day, but at least by Monday. They showed up in my inbox within the hour. Thanks! Regards, Don Bean"

"Very pleased with State Farm Agent, Diane Roy. Our policies were due in a few weeks through another company, and she got us a quote that saved us $1300 for the same coverage. Thank you, Diane!"

"Diane is not just working at a job. She shows compassion and empathy for me as a customer with genuine interest to my comments, questions, ideas and thoughts even if it is not related to insurance. Diane's professionalism is commendable."

"Diane was extremely helpful today, as always. Both she and Brett do what is needed. They do it with a smile and efficient, pleasant way."

""Great experience dealing with Diane. Great customer service. Amazing prices and local."

"Always have been able to talk to staff thats not only pleasant and friendly but makes sure all needs are met and questions answered.Would recommend the branch to anyone looking for insurance needs of any kjnd.!!"

"Diane was a consummate professional who assisted in a very complicated and unusual request promptly, professionally, and with graceful good humor. She took care of my issue and ensured that we were 100% satisfied with her services prior to ending the call. I genuinely feel that not only does she deserve a significant raise, but an extra week of vacation would be in order as well! Happy Holidays to my friends at State Farm and Diane, I trust Santa will be very generous to you this year!"

"Shannon was such a huge help. What a difference it makes to sit with a real person who is so knowledgeable and thoughtful and can walk you through the process. Forget hanging on the phone for hours and hours. There are real people right here in Lyndonville! She knows everything!! We are finished and it was fun and easy. Highly recommend!!!!"

"I am 70 years old and the medical insurance industry is inscrutable. Having moved to Caledonia county recently, i found out that my Medicare Advantage plan was no longer available, apparently because I moved to Caledonia county recently. So yeah- welcome to Health Care in America. But, being 70 years old, I decided to contact the NEK Council on aging, (fantastic group! If you are 65 or older, don't leave home without them!) and after about 30 minutes with Andrea , it was pretty apparent that the State Farm Medicare Supplemental plan was what I was gonna go with. (I believe my choices were between State Farm, General Mills and Hasbro) So, being less than 10 miles from Lyndonville, where Brett Gale Insurance, the local State Farm agent was located, and it being a lovely windy rainy still-not-yet winter day in the Northeast Kingdom, I figured I would drop in unannounced and see whether I could wrap up this whole thing without an additional hundred trips to random places, which is basically what the motto of the Northeast Kingdom should be- "Welcome to Vermont! We have everything you need in Littleton, New Hampshire Beinvenue Au!." I walked into the Agency office and was immediately greeted by a lovely young woman who seemed genuinely interested in helping me. I explained what I needed and Shannon Goodine stepped me through the process of signing up for Medicare Supplemental. Now she is, to my eye, about sixteen years old, (lovely girl) so I have no idea how she knows what someone my age needs for insurance, but she is seriously wise beyond her years. She was helpful, knowledgeable and kind, and explained everything that needed to be explained. More importantly, she put up with a 70 year old who truly was out of his depth in this field. (and the red hair....) I am quickly discovering that business in Vermont is different from business in Connecticut, where I come from. People are kinder, more patient and genuinely try to help, and Shannon epitomized that. I was there for maybe an entire 30 minutes and when I left, I felt that she had comfortably slayed my Medicare dragons for the upcoming year. (and I had a new mouse pad and an ice scraper! State Farm swag!) Shannon was great and I could not be happier. I highly recommend her, at least in the field of dealing with cranky, worried old men and health insurance. I suppose she could be awful at auto insurance, but frankly, I would be willing to give her a shot. In all seriousness, I want to thank Shannon for making what could have been a bureaucratic nightmare into a stunningly efficient and astonishingly pleasant experience. Thank you, redhead Jake from State Farm."

"She was amazing!! Answered all my questions, made sure I received all of the available discounts!! Couldn't be happier!!"

"Shannon is amazing to work with! She responds in a timely manner and is so patient when she answers questions. :) wouldn’t want to work with anyone else!"

"Shannon was so helpful with my quote and really broke the coverages down."

"A great group to do business with helping us with all our coverage Very friendly and knowledgeable staff who have saved us $$ over the years in reviewing and updating our coverage Always a pleasure to talk with and would highly recommend"

"Dianne was very helpful and a pleasure to work with."

"Diane Roy at the Lyndonville State Farm continues to excel at serving our insurance needs in Vermont."

"Diane Roy is very helpful!"

"We are recent customers of State Farm and the difference between what we have had before and this agency is night and day. Diane, and everyone at this agency has made the transition from the old to the new seamless. The added benefit is they are local, no more spending hours on phone trees trying to get answers. Thank you!"

"Both Diane and Brett are so easy to work with. When I call I don't have to wait on the phone for more than a minute to be able to speak to someone who is clear, concise, articulate, and knowledgeable. I highly recommend using State farm insurance out of st. Johnsbury, Vermont."

"What a great team. Always so helpful, friendly and timely with whatever we need!"

"Shannon is amazing and very helpful when I reached out to get car insurance! Love the service at State Farm :)"

"Diane Roy at Brett Gale Insurance helped me out and awesome to deal with!!!"

"I recently hit a moose and my car was totalled and I was hurt. I drove all the way to lyndonville to sign over the title to make sure it was done right in front of the agent. The agent gave me bad information and I didn't add Jr to my signature as I NEVER use it. State farm cancelled payment on my settlement check because it didn't say Jr. So I am still home with no car and no money hurt . I'm unable to go to medical appointments and they promised to overnight me a check I'm still waiting for.. Their incompetence is costing me money and work on top of it.... I am not renewing my homeowners policy or the car and truck I have insured with them. I have a perfect driving record. No DUI 's ever. No judgements , adjunctions, accidents or suspensions. I am looking for a new company and new agents.."

"As usual, Diane and Chelsea are top notch and will take all the time you need and answer all questions asked. My thanks goes out to both for their patience and understanding. They are only a phone call away."

"Dianne understood the problem I was having, and it was resolved quickly. It was a pleasure to speak with her. She is the consummate professional."