State Farm® Insurance Agent Brett Gale
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lisa Pepper
October 17, 2025
5
out of
5
rating by Lisa Pepper
"What a great team. Always so helpful, friendly and timely with whatever we need!"
Laura Young
October 13, 2025
5
out of
5
rating by Laura Young
"Shannon is amazing and very helpful when I reached out to get car insurance! Love the service at State Farm :)"
We responded:
"Hey, Laura! Thanks so much for sharing that Shannon was able to help you with your car insurance and make the process a positive one. We’re happy to know you’re pleased with the service and value you received. Your support means a lot, and we appreciate you choosing our Lyndonville State Farm team!"
M Richards
October 9, 2025
5
out of
5
rating by M Richards
"Diane Roy at Brett Gale Insurance helped me out and awesome to deal with!!!"
We responded:
"Thank you! I'm happy to hear that Diane Roy provided you with such great assistance. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Fran Manning
September 24, 2025
1
out of
5
rating by Fran Manning
"I recently hit a moose and my car was totalled and I was hurt. I drove all the way to lyndonville to sign over the title to make sure it was done right in front of the agent. The agent gave me bad information and I didn't add Jr to my signature as I NEVER use it. State farm cancelled payment on my settlement check because it didn't say Jr. So I am still home with no car and no money hurt . I'm unable to go to medical appointments and they promised to overnight me a check I'm still waiting for.. Their incompetence is costing me money and work on top of it.... I am not renewing my homeowners policy or the car and truck I have insured with them. I have a perfect driving record. No DUI 's ever. No judgements , adjunctions, accidents or suspensions. I am looking for a new company and new agents.."
We responded:
"Hi Fran, we’re so sorry to hear about the challenges you’ve experienced, and we completely understand how difficult this situation has been. We’ve already spoken with you directly about this, and we truly wish you the best moving forward."
Lynnanne Ott
September 18, 2025
5
out of
5
rating by Lynnanne Ott
"As usual, Diane and Chelsea are top notch and will take all the time you need and answer all questions asked. My thanks goes out to both for their patience and understanding. They are only a phone call away."
We responded:
"Thank you, Lynnanne! I'm happy to hear that Diane and Chelsea provided you with excellent service and took the time to address all your questions. Your appreciation for their patience and understanding means a lot to us. If there's anything else you need, just give us a call!"
david wallace
September 18, 2025
5
out of
5
rating by david wallace
"Dianne understood the problem I was having, and it was resolved quickly. It was a pleasure to speak with her. She is the consummate professional."
We responded:
"Thank you, David! I'm happy to hear that Dianne was able to assist you effectively and that you enjoyed your interaction with her. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Sissy Ball
September 18, 2025
5
out of
5
rating by Sissy Ball
"Diane was extremely helpful and pleasant to talk with!"
We responded:
"Thank you, Sissy! I'm happy to hear that Diane was helpful and pleasant during your interaction. Our team is dedicated to providing a positive experience, and your feedback means a lot to us. If you need anything else, feel free to reach out!"
lynne ballard
September 4, 2025
5
out of
5
rating by lynne ballard
"I would personally like to thank Diane Roy @ Brett Gale Insurance-StateFarm for her outstanding service. I had the pleasure of working with her over the past two days, and I couldn’t be more impressed with the level of service and attention to detail she provided. She spent nearly three hours with me yesterday reviewing and quoting four different policies, and then assisted me in enrolling in 3 of the 4. Today, she dedicated additional time to add a 4th policy, consolidate all of my policies, and organize copies of my appraisals. Her professionalism, thoroughness, and patience made the entire process seamless. I truly appreciate the time and effort she invested to ensure everything was handled properly. I initially went into the office for quotes on my home & auto & ended up switching from my insurance company that I had for over 40 yrs to StateFarm."
We responded:
"Lynne, thank you for sharing your experience! I'm so happy to hear about the exceptional service Diane provided. Her dedication and attention to detail truly make a difference, and it's wonderful to know she helped you transition smoothly to State Farm. If you need anything else, feel free to reach out!"
Lisa Grout
September 3, 2025
5
out of
5
rating by Lisa Grout
"Diane Roy was courteous, prompt, and very helpful with my auto insurance. Thank you!"
We responded:
"Lisa, thank you for your kind words! I'm glad to hear that Diane was able to assist you with your insurance needs. We appreciate your feedback and are always here to help. Let us know if there's anything else we can do for you!"
D.E. Gonyaw
July 25, 2025
5
out of
5
rating by D.E. Gonyaw
"The staff at Brett Gale insurance-State Farm are awesome. Very detailed, punctual, professional and eager to help with all insurance needs. Highly recommend to anyone that wants to switch insurance companies."
We responded:
"Thank you, D.E. Gonyaw! I'm happy to hear that our team has been able to assist you with your insurance needs in such a detailed and professional manner. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
Lorin Hosmer
June 27, 2025
5
out of
5
rating by Lorin Hosmer
"I love State Farm Insurance! I usually work with Diane and she is always friendly and very helpful."
We responded:
"Thank you, Lorin! I'm happy to hear that you love our service and that Diane has been friendly and helpful. We appreciate your feedback and look forward to continuing to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
Carolyn Mastorakos
June 23, 2025
5
out of
5
rating by Carolyn Mastorakos
"Diane was super helpful and a delight. Thank you for your guidance."
We responded:
"Thank you, Carolyn! I'm happy to hear that Diane was able to assist you and make your experience enjoyable. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Patricia
June 16, 2025
5
out of
5
rating by Patricia
"A huge thank you to Shannon for her outstanding service: She made bundling my home & auto such an easy process. Professional, knowledgeable, patient, and kind. Thank you!"
We responded:
"Thank you for your review, Patricia! I'm delighted to hear that Shannon provided you with such exceptional service. Making the process easy and seamless is what we aim for. If you have any more questions or need assistance in the future, feel free to reach out. Thanks for choosing us!"
Nicole Lane
May 19, 2025
5
out of
5
rating by Nicole Lane
"Diane was awesome, attentive and very helpful. She sealed the deal for us choosing State Farm!"
We responded:
"Thank you, Nicole! I'm glad to hear that Diane was able to provide such attentive and helpful service. We're happy you chose State Farm, and we're here for any assistance you may need in the future. Feel free to reach out anytime!"
Sue Cheney
May 19, 2025
5
out of
5
rating by Sue Cheney
"The Brett Gale State Farm Ins. was absolutely the best. Diane is extremly proffesional and explained all questions we had. Love being able to go in the office anytime I need to. Sue Cheney"
We responded:
"Thank you, Sue, for your wonderful feedback! I'm glad to know that Diane was able to assist you professionally and answer all your questions. It's great to hear that you appreciate the convenience of visiting our office whenever you need."
Ren Brown
May 6, 2025
5
out of
5
rating by Ren Brown
"I moved. Again. I called the Lyndonville office and spoke to Diane. I was so happy she was on the other end of the phone! Per usual, she was polite, knowledgeable and a joy to talk to. Policy changes were made quickly and efficiently and I got to enjoy the rest of my afternoon. Brett, you are very lucky to have Diane Roy on your team!"
We responded:
"Thank you, Ren, for sharing your experience! I'm glad to hear that Diane was able to assist you with your policy changes smoothly and efficiently. We're grateful to have her as part of our team. If you need any further assistance, feel free to reach out to our office."
Alesha Braithwaite
April 24, 2025
5
out of
5
rating by Alesha Braithwaite
"Very Thorough and helpful."
We responded:
"Thank you, Alesha! I'm glad you found our service thorough and helpful!"
Taunia Parent
April 24, 2025
5
out of
5
rating by Taunia Parent
"Diane Roy was helpful and pleasant. She knew what she was doing and was a joy to work with!"
We responded:
"Thank you, Taunia, for sharing your experience! I'm glad to hear that Diane was helpful and pleasant during your interaction. Her expertise and joyful approach are truly valued in our office."
Rachel Goodspeed
April 22, 2025
5
out of
5
rating by Rachel Goodspeed
"I can't say enough good things about my insurance agent. They consistently go above and beyond—not just with their service, but in the way they genuinely care. It's rare to find someone who combines professionalism with such a personal touch. Whether it's answering questions promptly, finding the best options for my needs, or simply checking in to see how things are going, they make the entire experience feel easy and stress-free. Their kindness and attention to detail truly set them apart. You don’t just feel like another client—you feel taken care of. I’m incredibly grateful to have someone like this in my corner. Highly recommend to anyone looking for an agent who treats you like family!"
We responded:
"Thank you so very much, Rachel, for taking the time to share your wonderful feedback! I am truly delighted to hear that you feel cared for and valued in our interactions. It is incredibly important to me to provide a personal touch in everything I do, as I strive to make your experience as stress-free and enjoyable as possible. Please remember that if you ever have any more questions or need assistance with anything at all, I am always here and more than happy to help you. Your recommendation means a great deal to me, and I genuinely appreciate your support!"
Bill Mutschler
April 17, 2025
5
out of
5
rating by Bill Mutschler
"Professional, rapid service. Thanks!! Smooth, easy confirmation of insurance transfer to new car. Local dealer called ahead for me during early wrap up."
We responded:
"Thank you, Bill, for sharing your experience! I'm glad to know that the process of transferring your insurance to your new car was smooth and efficient. "
Linnet Allen
April 14, 2025
5
out of
5
rating by Linnet Allen
"DIANE ROY was extremely helpful and efficient in helping me with the registration of a new car. She made it all simple so I could drive my new purchase right home after a 10 minute call. Thanks you Diane"
We responded:
"Thank you, Linnet, for sharing your experience! I'm happy to hear that Diane was able to assist you efficiently. It's great to know she made the process simple for you. If you have any more questions or need further assistance, feel free to reach out!"
Corey Wagner
April 3, 2025
5
out of
5
rating by Corey Wagner
"Wonderful people at brett gale state farm in lydonville VT. Diane Roy has been a big help with my new policy. Shannon was great at starting my new account. Looking forward to.many more years with them"
We responded:
"Thank you, Corey, for sharing your experience! I'm happy to hear that Diane and Shannon were able to assist you with your new policy and account. We're grateful to have you as part of our community and look forward to supporting you for many years to come. If you ever need anything, don't hesitate to reach out!"
Loretta Nelson
March 22, 2025
5
out of
5
rating by Loretta Nelson
"Diane has gone the extra mile to assist me with seeking a special events endorsement for our class reunion luncheon. Unfortunately our event was ineligible for this coverage, but I appreciate that Diane has spent lots of time advocating on our behalf with the underwriter on multiple occasions. She has suggested options for me to pursue."
We responded:
"Thank you, Loretta, for sharing your experience! I'm glad to hear that Diane was able to assist you with your class reunion luncheon needs. It's wonderful that she explored every avenue and provided you with alternative options. If you have any more questions or need further assistance, please feel free to reach out."
Miles Etter
February 25, 2025
5
out of
5
rating by Miles Etter
"Diane was patient and friendly - in spite of our countless questions and computer struggles. Being able to talk with a 'real person' like her is the reason we chose State Farm - so glad you have an office in Lyndonville."
We responded:
"Thank you, Miles, for sharing your experience! I'm happy to hear that Diane was able to assist you with patience and friendliness. Having a real person to talk to is something we truly value at our office in Lyndonville. If you have any more questions or need further assistance, feel free to reach out anytime."
John Giam
February 20, 2025
5
out of
5
rating by John Giam
"As usual great service and quick response to a question about motorcycle insurance. Thank you so much! John"
We responded:
"John, thank you for your kind words! I'm glad Diane could assist you and make a positive impact. We appreciate your feedback and are always here to help with any future needs. - Brett Gale - State Farm Insurance Agent, Lyndonville, VT"